UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2023.
Award-winning Customer Service: Choose Broadband Awards: Winner of Best Customer Service for 2023.
UK’s Most Popular Broadband Provider: Uswitch Telecom Awards: Winner of UK’s most Popular Broadband Provider for 2024.
Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.
Pricing
50% off 25GB for 12 months for Sky Broadband Customers: Data Plan subject to 12-month minimum term. Save up to £96: Based on a saving of £8 a month on 25GB data plan (usually 25GB for £16 a month, now 25GB for £8 a month) over 12 months. Data offer lost if you Mix to another plan. Not available with any other offers. 18+. Further terms apply. Offer ends 09/10/2024
Sky Broadband and Sky Talk: Subject to status. Speeds vary by location. Separate 24-month minimum term contracts apply to Sky Broadband, Sky Talk, Sky Broadband Boost, and Sky WiFi Max. Availability to UK homes: Full Fibre 75, Full Fibre 100, Full Fibre 150, Full Fibre 300, Full Fibre 500 and Full Fibre Gigafast all 51%; Ultrafast 6%. Includes line rental and Sky Talk Pay as You Talk £0pm. Prices may change during contracts. Set-up fee of £9.95 router delivery plus £10 activation fee may be required. Non-standard set-up may cost extra. You must get any consents required (e.g. landlord’s). For full fibre customers Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls and is not available to customers without a mobile signal at home or reliant on their landline for emergency services. Average download speed shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment. Any Sky kit is loaned to you at no cost and must be returned at the end of your broadband subscription. Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds. Prices listed not available with any other offer. UK, Channel Islands, and Isle of Man residential customers only. Further terms apply.
Superfast 35: Part-fibre (FTTC / SoGEA). Average speeds: 35Mb/s (download); 9Mb/s (upload). £40 for 24 months, then £43pm.
Superfast: Part-fibre (FTTC / SoGEA). Average speeds: 61Mb/s (download); 16Mb/s (upload). £25pm for 24 months, then £43pm. Price available until 06/11/24.
Full Fibre 75: Average speeds: 75Mb/s (download); 16Mb/s (upload). £25pm for 24 months, then £43pm. Price available until 06/11/24.
Full Fibre 100: Average speeds: 100Mb/s (download); 18Mb/s (upload). £28pm for 24 months, then £38pm. Price available until 06/11/2024.
Ultrafast: Part-fibre (G.Fast). Average speeds: 145Mb/s (download); 27Mb/s (upload). £28pm for 24 months, then £46pm. Price available until 06/11/2024.
Full Fibre 150: Average speeds: 150Mb/s (download); 27Mb/s (upload). £28pm for 24 months, then £40pm. Price available until 06/11/2024.
Full Fibre 300: Average speeds: 300Mb/s (download); 40Mb/s (upload). £40pm for 24 months, then £43pm.
Full Fibre 500: Average speeds: 500Mb/s (download); 60Mb/s (upload). £34pm for 24 months, then £46pm. Price available until 06/11/2024.
Full Fibre Gigafast: Average speeds: 900Mb/s (download); 90Mb/s (upload). £44pm for 24 months, then £49pm. Price available until 06/11/2024.
Sky WiFi Max: Available as optional add on to any Sky fibre product (except Ultrafast). Up to 3 Sky Max Pods provided if your WiFi speed does not meet your Enhanced Wall to Wall WiFi Guaranteed speed. Advanced Security requires activation in the My Sky app. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky WiFi Max can claim under Enhanced Wall to Wall with WiFi Guarantee, but cannot claim under Wall to Wall WiFi Guarantee. Not available with a Sky+ TV package. Any Sky Max Pod is loaned to you at no extra cost and must be returned if you cancel your Sky WiFi Max subscription.
Sky Broadband Boost: Available as optional add on to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky Broadband Boost can claim under WiFi Guarantee with Boost but cannot claim under Wall to Wall WiFi Guarantee. Any Sky Broadband Booster is loaned to you at no extra cost and must be returned if you cancel your Sky Broadband Boost subscription.
Guarantees
Speed Guarantee: Comes with any Sky Broadband product. If the download speed to your Sky Hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your broadband and Talk contracts without incurring early termination charges from that point until 30 days after us confirming that the issue can’t be resolved. You can also upgrade your broadband product without any upfront fees.
This applies anytime within your minimum term. Total loss of service and Major Service Outages do not count towards three-day periods, such as if your broadband stops working completely, or you can’t use the internet on any of your devices and it’s not a WiFi problem. Speed checks must be done using sky.com/servicechecker, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky fibre customers can also claim money back under this speed guarantee by calling Sky. You must be within your minimum term and can claim once within it. Money back will be one month of your broadband subscription credited to your Sky account. This excludes Sky Talk, call charges, and any Add-Ons like McAfee, Broadband Boost or WiFi Max.
WiFi Guarantee with Boost: Available to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. Min. 3Mb/s - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your Sky Broadband Boost subscription without any early termination charges. Claim once anytime during 24-month min. term. Money back will be one month of your broadband and Sky Broadband Boost subscriptions credited to your Sky account. This excludes Sky Talk, call charges, and any other Add-Ons like McAfee. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.
Wall to Wall WiFi Guarantee: Requires any Sky fibre product and Sky Broadband Hub. Min. 3Mb/s in up to 12 rooms, including up to 5 bedrooms, or money back. It does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. Claim once anytime during 24-month min. term after first 14 days and when paying for broadband. Money back will be one month of your broadband subscription credited to your Sky account. This excludes Sky Talk, call charges, and any other Add-Ons like McAfee. One claim per address. Claim valid only if using Sky kit. Cannot also claim under WiFi Guarantee with Boost or Enhanced Wall to Wall WiFi Guarantee with WiFi Max. See sky.com/walltowallwifi.
Enhanced Wall to Wall WiFi Guarantee with WiFi Max: Requires any Sky fibre product and WiFi Max. Min. 10Mb/s for Sky Broadband Superfast 35, Superfast, Full Fibre 75 and Full Fibre 100. Min. 25Mb/s for Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Full Fibre 500 and Full Fibre Gigafast - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your WiFi Max subscription without any early termination charges. Money back will be one month of your broadband and WiFi Max subscriptions credited to your Sky account. This Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. Claim once anytime during 24-month min. term after first 14 days and when paying for broadband. One claim per address. Claim valid only if using Sky Max Hub and Sky Max Pod(s). Cannot also claim under Wall to Wall WiFi Guarantee. See sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee.
Comparisons
Ultrafast Plus is 10x faster than standard fibre claim: comparison: average download speed of: Sky Broadband Ultrafast Plus (500Mb/s) vs standard Fibre (46.8Mb/s; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020)
Ultrafast Plus is 10x faster than standard fibre claim: comparison: average download speed of: Sky Broadband Ultrafast Plus (500Mb/s) vs standard Fibre (46.8Mb/s; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020)
Gigafast is 25x faster than our standard fibre claim: Comparison of average download speed of Sky Broadband Gigafast (900Mb/s) vs Sky Broadband Superfast 35 (35Mb/s).